Plants Delivery Information

Please note that quarantine restrictions apply to NT, WA & TAS for live plants, soil, living matter & wooden products. For NT, WA & TAS, live succulents will be substituted with artificial ones. 

Delivery Date: Please select an estimated delivery date 5-7 days before your actual event! This is to allow sufficient time for postage and shipping delays. Office Flower is NOT responsible for shipping delays. Parcels will be dispatched within the estimated timeframe as specified by Star Track or other courier services. The plants will be dispatched closer to the selected date of delivery (estimated) on our calendar. We ship Australia-wide! Our parcels are delivered by Australia Post and Star Track Courier. Within metro areas, it will take 1–2 business days to reach you. For regional areas, it will take 1-4 business days. For custom or high-volume orders, your dispatch date may be longer than 5-7 business days - this will be communicated to you once your order has been received.

We provide two convenient shipping options:

-Individual Address Delivery: Ship directly to individual addresses for an additional $18 per address.

-Bulk Shipping: Deliver to a single location for a streamlined and cost-effective solution.

Order Fulfilment Time:

All bulk orders of more than 50 units are fulfilled and dispatched within 5 - 7 business days of order placement for both Regular Post and Express Post. 

 

Australia Post - Shipping Information

• For large orders, we will calculate the shipping cost once your bulk pricing has been confirmed.
• Express Post does not guarantee faster dispatch or same-day/next-day delivery.
• No dispatches or deliveries will take place on public holidays.
• We do not offer pickups from our warehouse

*Australia Post can leave packages in a safe place at the shipping address if the recipient isn't there. If there's no safe spot, the package will be taken to the local post office for the recipient to collect. It's the recipient's responsibility to collect the package as soon as possible to keep the contents in good condition.

*Make sure your shipping address is accurate. It can't be changed once the item is sent. If Australia Post can't deliver because of an incorrect address, they'll send the item back to the sender. We can't give refunds or arrange a new delivery if the wrong shipping address is provided.

*Once we hand the parcel over to Australia Post, our responsibility ends. We are not responsible for lost, stolen, or redirected parcels and cannot provide reimbursement.

*Damage during transit, including that caused by delays or mishandling by Australia Post, is beyond our control, and we cannot be held responsible for such issues. In the event your plants arrive a bit weak or limpy, possibly due to heat or prolonged transit times, please allow them some time to recover. Plants need drained soil, a little water and some filtered sun. While some plants may handle transit better than others, a bit of care should help them bounce back effectively.

*Succulent Plants are usually shipped bare-root (with soil removed) unless otherwise specified.

*Succulent plants can typically remain healthy for up to two weeks during transit. 

*Every parcel will come with a tracking number, and you will receive tracking updates via email or SMS once your order is dispatched. If you haven't received tracking information within 2-4 business days of your order being fulfilled, please reach out to us.

Sydney Only: Next-Day Plant Delivery is available for non-personalised plants to eligible Sydney metro postcodes. If your delivery postcode is within our service area, the Local Delivery option will appear at checkout. The delivery fee will be calculated automatically based on the postcode, and you’ll be able to select your preferred delivery date before completing your order.